I received the following email this morning:
—– Original Message —–
From: noreply.locate@fco.gov.uk
To: jakartass@fullproofservices.net
Sent: Monday, September 05, 2011 6:50 AM
Subject: LOCATE Account Deactivation Warning
Dear Jakartass,
No activity has been registered in your LOCATE account for the last 18 months. If you do not access your account within 14 days, your account will be deactivated.
To login to LOCATE, please follow this link and use the user id and password you chose when you first created your LOCATE account.
Thank you.
04-Sep-2011
bd631d87-517a-4db9-8dc1-4c80505d79dd
If you recall my post from a couple of years ago, those of us who are resident here, embedded and in bed with our Indonesian partners, the LOCATE system operated by the UK Foreign Office online is nigh on impossible to navigate and register with. So I was surprised to find that in fact I had, partly because I hadn’t ever received a confirmation email.
So I tried various User Id names, none of which worked, thus preventing me from using the click here option “if you haven’t received a confirmation email“.
So then I thought of emailing the Consulate here in Jakarta, but, hey, there isn’t an email address given on their page!
Still, nothing daunts me; considering that I am one of the Consulate’s network of wardens, for activation in case of imminent threats to Brits such as I, I regularly receive invites to the Embassy Xmas parties and other notable occasions, such as meeting Prince Andrew. I was able to email the following:
—– Original Message —–
From: jakartass@fullproofservices.net
To: consulate.jakarta@fco.gov.uk
Cc: consdirlocateenquiries@fco.gov.uk
Sent: Monday, September 05, 2011 7:35 AM
Subject: Re: LOCATE Account Deactivation Warning
Greetings.
I was surprised to receive the email below from ‘LOCATE’ as at a Warden’s meeting in the ambassador’s residence in October 2009, I and many others, pointed out the inconvenience and, for some, the impossibility of actually registering on the system.
We long-term residents found the previous email system worked very well.
Not having received a confirmation message from LOCATE, I was unaware that I had registered, and when I went to the page for this problem it would not accept any of my conceivable User IDs.
Well. please rest assured that I am still living in the same house, with the same phone number, the same wife and the same son as for the past 15 years.
As I continue to receive nicely embossed invitations to various embassy functions, such as the Queen’s birthday, Royal Weddings, and visits from various Dukes and Princes, I presume you have my details on record.
Please advise.
Jakartass
And this was the automated reply:
—– Original Message —–
From: Consulate.Jakarta@fco.gov.uk
To: jakartass@fullproofservices.net
Sent: Monday, September 05, 2011 7:36 AM
Subject: Out of Office: LOCATE Account Deactivation Warning
Dear Customer,
Thank you for contacting the Consular section of the British Embassy in Jakarta. We hope that the attached advice answers your query. If it does not, please re-send your email clearly marked “2nd enquiry”. We will then aim to send you a reply within 10 working days. We apologise if this is your second query and you are receiving this auto response again. However, if you have marked “2nd enquiry” in the title please be assured that your e-mail will come to our attention and we will respond within ten working days.
Thank you.
British Consulate General Jakarta
So I resent with this added message:
Greetings.
I note that your automated reply to emails refers to responding to enquiries within 10 working days. If you don’t then given that LOCATE gives 14 days to reregister, you’re obviously not in synch with head office.
Regards.
Jakartass
A “Customer”
A “customer’ ? WTF ?!?
Finally, solid proof that the British government is in thrall to market forces.
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