Back in 2005, I vowed to never fly with Adam Air, because if they couldn’t be bothered to have a mere 69 words proofread, then I couldn’t trust them to service their planes. A year later, sadly, I was proved right.
I’m currently thinking of changing my ISP, not a life-theatening choice, but I won’t be opting for XL because the parent company, PT VADS can’t be bothered to communicate coherently about customer service. They’ve placed a half page ad in today’s Jakarta post, but as it’s not online you’ll have to make do with this page from their website.
PT XL Axiata Tbk (XL) with Quality of their customers service won a prestigious international award.This time the award-winning XL in the event the Customer Relationship Excellence Awards 2011, an annual global competition organized by the Asia Pacific Customer Service Consortium (APCSC), based in Hong Kong.
XL won three awards, namely
- the category of Contact Center of the Year above 500-seat,
- Best Use of Technology of the Year, and
- CRM Manager of the Year for Customer Service Manager XL –
This year the Customer Relationship Excellence Awards enter the year-to-10 and followed by professionals and companies in the field of customer services. In the Asia-Pacific competition, the XL competes with dozens of companies from other countries and various industries in Asia Pacific such as China Mobile, SmarTone, CSL, QNet Ltd, SAP, DHL Express, Fedex, and others.
Assessment carried out by using world-class quality standards, the methodology CSQS (Customer Service Quality Standard), which was released by APCSC and University of Hong Kong. The process through several stages of rigorous and comprehensive assessment such as Self Assessment, Business Case Presentation, Mystery Calls / Visit, CSQS On-Site Audit & Assessment, and must pass the certification CCSM (Certificate in Customer Service Management)
And this page.
Gadget Day on PT VADS Indonesia
PT Indonesia as a strategic partnership VADs PT XL Axiata, continually delivering innovation to provide the best service to XL customers.
In addition to delivering innovation for the excelent service for XL customers,PT VADs Indonesia in cooperation with the “ECC Authorized Dealer XL” held GADGET DAY.
GADGET DAY is a public event which gives the product promo gadgets and XL internet service, it is also gadget clinic that provides consultation and upgrade the OS to the gadget users.
Gadget Day was held in Jakarta on 25 May 2012 and in Jogjakarta on 2-3 June 2012. The enthusiasm of visitors was very high with this event, more than 200 gadgets that successfully upgraded and check up on the gadget clinic.
I’m not dumb, so have no need for a smart phone. I’m also literate so don’t need an app to check the correctness of my English.
If PT Vads can’t find a qualified English teacher who for the price of a few Bintangs could quickly right or rewrite their mess, then perhaps they’d be interested in contacting me via this website.
Because of their arrogance, I’ll merely double my usual fee/wordage.