18 Mar
As Speedy As Snail Mail
We regularly get calls from telephone sales people, and maybe you do too. One firm which is persistent is PT Telkom which offers a so-called Speedy service, which is, I understand, a split in our phone landline.
Well Telkom Speedy Isn’t is what I wrote way back in August last year, and since then, we’ve been plagued with telephone sales folk from Telkom ringing up twice a week at the usual inconvenient times. Our standard reply has been to request a brochure or email giving the various packages and prices. As I blog and check my emails from home, I obviously don’t need a business deal.
What I do need is service. Don’t we all?
One day last week, when I was out, ‘Er Indoors reiterated the request and whoever was on the other end of the line actually made the effort to send round a couple of brochures stapled together. He was also informed that I’d be working from home today and promised to send someone round.
Reading the brochure(s), we were surprised – and this is an ironic word – to note that there is a special offer of free ‘activasi’ which started on January 1st and expires at the end of this month.
Because no-one has come, we’ve just rung them back, one of those usual hold periods of Kenny G puke muzak followed by a rerouting through a couple of departments to someone who informed us that I’d have to go to a Telkom office to register. Balls to that, ‘Er Indoors politely responded, and the lass at the distant end finally compromised by typing in my details on the computer in front of her.
Now we have to wait three days.
Do you think I’ll have a slightly wider bandwidth before the special offer expires?
Whilst I don’t want to rain on your parade. Tread very carefully here. There have been some vitriolic letters of complaint about speedy’s service in just about every newspaper including a very recent exchange in the Jakarta post where the poor punter was cut off for a month ( through no fault of his own naturally). So ‘Caveat Emptor’ Jakartass ‘Caveat Emptor’and good luck.
Pip PIp
Yes Mr. J. Many headaches assured…
Thanks, but the Rev. assures me that it’s the best of a very bad bunch, and I’m really getting very fed up with horrendous phone bills from the 1, oif I’m lucky, 2 kbs from my dial-up.
J
I would look closely at some of speedy’s options right now if I were you.
…and on a completely unrelated topic. It’s a rum do Mr. C
http://www.guardian.co.uk/football/blog/2009/mar/18/charlton-athletic-relegation-championship-football
Yeah, Simon. I’ll be writing an obit come the end of this miserable season.
They’ve run me twice today. I told them I’d registered and gave my address and don’t have a handphone.
The second time they rang for my handphone number.
The third time they rang for my house number.
Sudah (already!) Enough I cried.
Shit, they are incompetent.
Could Telkom be using a Filipino call centre?
…all calls terminate on the moon…
This is getting (even more) boring!
Three more calls today, and all about the wrong package deal I thought I’d booked.
Try First Media/Cable Vision. Better I believe.